Where do you deliver to?
We deliver to street postal addresses (not PO boxes) Australia wide.
What are your delivery charges?
$12 delivery charge will apply to each transaction under $200 online. Shipping is free for a single transaction over $200!
Can I track my order?
Yes. When your order is shipped, you will receive an email with a eParcel consignment number. Please allow 3 working days to receive this email. You can track your order from the home page on the Australia Post eParcel website: http://auspost.com.au/track. If you do not receive a tracking number via e-mail within 5 working days from the time of your order, please e-mail us at firstname.lastname@example.org.
How long will it take for my order to arrive?
Please allow 2 working days after payment for your order to be processed. For major cities, please allow 2 working days after processing for shipment. For other areas, please allow 4-5 working days after processing for shipment. If your order has not arrived within 2 weeks of payment, please track your order on the Australia Post eParcel website or contact us on the below details.
We will do everything we can to ensure your order is delivered in a timely manner. We will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.
Returning Online Purchases
We hope you love your Ollie’s Place order, and are satisfied with the quality of your products. If something isn’t right, please let us know and we will endeavour to fulfil your request. We will accept change of mind returns for items purchased online by Australian customers subject to the following conditions:
- Items must be returned within 30 days of shipment date.
- Items must be returned with the packing slip, receipt or invoice.
- Items must be returned in original condition with all tags attached.
- You are responsible for any cost associated with returning the item/s to us.
- If the exchange item is of a higher value than the returned item, you will need to pay the difference in price. Your exchanged item will be shipped once you have paid the difference and we have received the returned item.
- Items purchased online can only returned to our online store. However, you can go to any of our physical stores if it is merely an exchange to a different size of the same item.
- We are happy to provide an exchange or credit note if you have changed your mind but only on items that are unworn. We do not provide refunds on change of mind returns.
- Refunds or exchanges cannot be offered on underwear, swimwear, or bathroom products, unless the items are: faulty, unfit for the products intended purpose or different to those shown or described to you.