Refund policy

RETURNS

Need to return an item purchased online or instore?

We are here to help!


 

IN-STORE RETURNS

You can return your eligible items in-store or in person to any of our Ollie’s Place stores, see our full store locations list.

Please note that in-store purchases cannot be returned online.

Please also note that purchases from outlet stores can only be returned at outlet stores.

ONLINE RETURNS

Eligible items purchased online can be returned in store for an exchange.   

However, if you are after a refund, it must be returned online.

If you choose to return your online purchase to our online store, simply send the item back to:

 

Ollie’s Place Online Returns
59 Vore Street
Silverwater, NSW 2128
Australia


Although proof of purchase is not necessary, please make sure you quote your order number when sending back the item/items. 

For costs associated with online returns, please read below ONLINE RETURN COSTS section.

If you are after an online exchange, please contact info@olliesplace.com.au advising which items you are returning and what items and size you would like to exchange to. This way we are able to check stock availability, put the items on hold and provide you with a hassle-free service!

 

RETURNS CRITERIA

We will be happy to offer you an exchange or refund on eligible items that meet the following criteria:

  • Proof or purchase is provided - Original in-store receipt, e-receipt, tax invoice, packing slip, gift receipt.

  • It is within 30 days of purchase

  • Item must be in original saleable condition (unworn and unwashed)

  • Items are free of any fragrance

  • Items must still have all original labels, tags, packaging and hygiene stickers attached. This includes anti wardrobing sash found on all party & formalwear items.

 

Please note that in-store refund is not available for online purchase.


EXCEPTIONS TO RETURNS

Please choose the following items carefully as they cannot be refunded if you change your mind. These items can be exchanged for a credit voucher or another item:

  • Formal wear

  • Party wear

Please note formal wear and party wear cannot be exchanged if the anti-wardrobing sash is broken or missing.

 

For hygiene reasons we do not offer exchanges or refund for the following items if you change your mind:

  • Jewellery

  • Hair Accessories and Headwear

  • Baby Accessories

  • Hosiery

  • Underwear

 

Gift cards cannot be returned or refunded.

These exceptions do not overwrite your Statutory Rights outlined by the ACCC.


FAULTY ITEMS

Should your item fall under any of the following categories, please return to us to be assessed and processed for an exchange or refund:

  • Faulty

  • Does not match the description of the item shown to you

 

Proof of purchase must be provided when the item is returned and it must be within 30 days of purchase.

Ollie’s Place will assess the fault and at our discretion provide you with a repair, replacement or refund according to the guidelines of ACCC.

  

METHODS OF REFUND

Refunds will only be issued using your original payment method.

Refunds will be processed as a credit note if the original payment method was a gift card, credit note or rebate voucher.

Items with gift receipts can be exchanged at the current sale value, but cannot be returned for credit note or refund.  We require the original purchase receipt to process a refund for gift items.


ONLINE RETURN COSTS

  1. Original and return postage costs will not be reimbursed by Ollie's Place, unless it meets the Statutory Rights outlined by the ACCC.

  2. If you require an exchange, please include a self-addressed return post bag. Alternatively, we can provide you with our bank account details for you to deposit the postage for sending you the replacement.

  3. If you require a refund, please be aware that if the refund results in your order value no longer meeting the value eligible for free-shipping, we will deduct our incurred shipping cost of sending your original order from your refund.

  4. If a parcel has failed to be delivered and is sent back to Ollie's Place warehouse for any reason which is not our fault, a $11.99 re-delivery / returning fee will be deducted from your refund.



RETURNING WITHOUT PROOF OF PURCHASE?

If the item is current season stock, is in original condition with all tags attached and free of any fragrance, we are happy to exchange to a different size of the same item for you. However, we will not be able to exchange to other items or offer a credit note or refund.